Problem description:

Sometimes SMS Forward service can not log on to service mailboxes (MX_Forward_servername, MX_Notify_servername) after MobilChange installation. When started in debug mode it reports
Error: Log on to MS Exchange server (Unknown error 0x8004010F)

Solution:

Check ForwardBox and NotifyBox settings in registry branch HKLM\SOFTWARE\Datasys\MobilChange\smsfw\. Mailbox names are in form /O=MCB/OU=Urad/cn=Recipients/cn=Mx_Forward_Mobilchange (legacyExchangeDN value from Active Directory, can be discovered using Adsiedit.msc).

If setting is correct and SMS Forward doesn't work, use SMTP address instead of legacyExchangeDN value (MX_Forward_servername@yourdomain).
WARNING - if servername is too long, address part in front of @ is trimmed to 20 characters, se check real SMTP address first.

Sometimes also help to set on both Exchange server and on server where SMS Forward runs, in TCP/IP configuration as first DNS server IP address of primary domain controller.

Further information:

More about SMS Forward settings you can read at http://www.ums.cz/doc/en/mx/current/admin/fwo.html.

Keywords:

Mobilchange, SMS Forward, logon error

If there is something unclear, send us an email to development@datasys.cz.