MobilChange, INFO - KBMX20040422-110251HOR - Installation of MobilChange onto Windows 2003 SBS

Datasys Knowledge Base Document

Updated:	2004/03/22
Product:	MobilChange
Version:	4.0
Service pack:	no dependency
Area:	Setup
Category:	INFO
Problem:	Installation of MobilChange onto Windows 2003 SBS

Problem description:

Installation of MobilChange 4.0 fails during MobilChange Connector creation into Windows 2003 SBS system ( in some cases, connector is successfully created, but MobilChange doesn't work at all ). All the services are running, but no mails are routed to MobilChange.

Solution:

Windows 2003 SBS and Exchange installed in this environment have the service Microsoft Exchange MTA Stacks disabled by default. Here is the core of the problem, for successfull installation of MobilChange is necessary to follow these steps:

Run Regedit and delete 4 records - not only its values, but whole records:
[HKLM/System/CurrentControlSet/Services/MSExchangeIS/your_server_name/Public-guid_of_public_mdb/Gateway In Threads]
[HKLM/System/CurrentControlSet/Services/MSExchangeIS/your_server_name/Public-guid_of_public_mdb/Gateway Out Threads]
[HKLM/System/CurrentControlSet/Services/MSExchangeIS/your_server_name/Private-guid_of_public_mdb/Gateway In Threads]
[HKLM/System/CurrentControlSet/Services/MSExchangeIS/your_server_name/Private-guid_of_public_mdb/Gateway Out Threads]
Enable service "Microsoft Exchange MTA Stacks" and set it to Automatic status
Restart SBS2003 server. It's needed due to point 1
Instal product MobilChange 4.0 in the standard way

If you have MobilChange already installed and these changes are made after the MobilChange installation, you have to install MobilChange again over the previous instalation

Further information:

Keywords:

MobilChange,Setup,SBS2003

If there is something unclear, send us an email to development@datasys.cz.