FaxChange, BUG - KBFX20060627-125034RAS - FaxChange stops to deliver faxes after applying Exchange hotfixes

Datasys Knowledge Base Document

Updated:	2006/06/27
Product:	FaxChange
Version:	6.0
Service pack:	no dependency
Area:	EX gtw
Category:	BUG
Problem:	FaxChange stops to deliver faxes after applying Exchange hotfixes

Problem description:

If you install any of hotfixes for Exchange server released during and after May 2006 (for example Security Update for Exchange Server 2003 Service Pack 2 (KB912442)), incoming faxes will not be delivered to the users. However faxes can be sent from Outlook and they are delivered successfuly.

Problem is related to these Exchange versions:

Exchange Server 2003 Service Pack 1 with a Store.exe file version of 7233.51 or higher
Exchange Server 2003 Service Pack 2 with a Store.exe file version of 7650.23 or higher
Exchange Server 2000 Service Pack 3 with a Store.exe file version of 6619.4 or higher

These messages are logged in application log:
ERROR: Additional information: Operation completed successfuly
INFO: Additional information: rc = MAPI_E_NO_ACCESS
ERROR: MAPI error: Can't send message..
ERROR: Error processing message!

Solution:

Problem is caused by right changes in Exchange (Full Mailbox Access right is not enough to send message, you need also Send As). How to set rights into functional state:

Create/set the following registry entry

HKEY_CURRENT_USER\Software\Microsoft\Exchange\EXAdmin
Value name: ShowSecurityPage
Value type: REG_DWORD
Value data: 1

Start Exchange System Manager and show your organization properties (object at the top of hierarchical tree - click by right button - Properties).
Security tab is here (if missing, stated value is not set correctly - it must exist on the PC, where System Manager is run). Check Send As and Receive As settings for all user groups, which FaxChange service account is member of (usually it is Domain Admins, eventually Enterprise Admins) - these groups must not have Deny checked, so change setting if necessary. Activation of new rights takes some time - about 15 minutes according Microsoft, but in reality it can take longer time, so wait some time and restart all FaxChange services. Then faxes should be delivered as before.

In common it is better if service account is not member of any group, which has explicitly denied Send As, Receive As rights.

Further information:

Read these links: [http://support.microsoft.com/kb/895949/], [http://msexchangeteam.com/archive/2006/01/13/417440.aspx]

Keywords:

Exchange gateway, FaxChange, KB912442, nondelivering DR

If there is something unclear, send us an email to development@datasys.cz.