FaxChange, INFO - KBFX19990416-151754SEM - Setup doesnt install forms

Datasys Knowledge Base Document

Updated:	1999/05/06
Product:	FaxChange
Version:	4.0
Service pack:	no dependency
Area:	Setup
Category:	INFO
Problem:	Setup doesnt install forms - Outlook doesn't "see" Forms Manager

Problem description:

FaxChange setup fail during forms installation and on computer Otlook 98 is isntalled. If I choose menu Tools-Option-Other-Advenced Option-Custom Forms - exception occured and dialog for managing forms is not displayed. Problem is in incorrect Otlook installation - Corporate and WorkGroup object are not installed.
Reasons for this problem:

Exchange Server was running on computer during Outlook 98 installation
Outlook 97 has been upgraded to Outlook 98

Solution:

Temporary solution - for installation:

In menu choose Tools-Option-Other-Advenced Option-Add-In Manager
Install next Add-InN - can be found in directory Microsoft Office\Office\Addins\emsuix2.ecf
Finish Add-in Manager dialog
Click on button Custom Forms - if window for managing forms is displayed FaxChange (or only forms) can be installed
DO NOT EXIT OUTLOOK and start FaxChange installation

After Outlook restart add-in for managing forms will be removed again. For final solution use next steps:
Full solution:

Exit Outlook
Stop all Exchange services and all ather services and apllications which using MAPI.
Run Outlook installtion from CD
Choose Full installation (all components are overwritten)
Start Outlook

Further information:

This problem is not FaxChange bug.

Keywords:

FaxChange,Setup,Outlook,forms,Outlook 98

If there is something unclear, send us an email to development@datasys.cz.